Terms and Conditions

1. ShopPepe’s role

ShopPepe is a marketplace that helps independent buyers, sellers and service providers discover each other. Unless a listing clearly states otherwise, ShopPepe is not the seller, owner, manufacturer, delivery provider, employer, service provider, or agent of anything listed. The contract — for goods or for work — is between the buyer and the relevant seller or provider.

A listing is either a product, which is sold from stock, or a service, which is work a provider does for you and which you book for a day. Requesting a booking through ShopPepe is a request to that provider, not an appointment we have made, staffed, supervised or guaranteed.

Seller approval and listing moderation reduce risk but are not a guarantee of identity, skill, qualification, quality, legality, availability, or performance. Users must still use reasonable care, particularly for in-person pickup, work done in private spaces, and external payments.

2. Eligibility and accounts

• You must be at least 18 and able to enter a binding agreement.
• Provide accurate, current information and keep it updated.
• Keep login credentials confidential and notify support promptly of suspected compromise.
• One person may not impersonate another, create deceptive accounts, or transfer an account without approval.
• You are responsible for activity performed through your account unless caused by ShopPepe’s breach of duty.

3. Buyer terms

Check the product, price, option, pickup or delivery terms, and seller details before ordering. An order is a request until the seller accepts or begins fulfilment. Stock and prices may change before acceptance. Provide usable contact and delivery information.

Inspect goods safely and promptly. Raise a problem with the seller first, then contact ShopPepe support with the order and evidence. Returns, refunds, warranties, delivery charges, and exchanges are primarily governed by the seller’s disclosed terms and applicable consumer law. Nothing in these terms removes rights that cannot lawfully be excluded.

Booking a service. Choosing a day and a time of day sends the provider a request. It is not a confirmed appointment until they accept it, and the day, time, place and final price are settled between the two of you — normally on WhatsApp. A price shown as “from” is a starting price, and prices per hour, per page, per person, per kilo or per day are estimates until the provider has seen the job. Give an honest description of what you need, be there at the agreed time, and tell the provider as early as you can if you have to change or cancel. A provider may charge a disclosed deposit or a late-cancellation fee if they told you about it before you booked.

Campus Weekend prices. During an announced weekend sale, listings a seller has entered are shown at a lower price from Friday 00:00 to Monday 00:00 East Africa Time. Nothing about the sale limits who may buy: there is no code, no account requirement to browse, no purchase cap, no minimum spend and nothing held in reserve. Stock is the only limit, and it is first come, first served. The price that applies is the one in force at the moment your order is placed, decided by ShopPepe’s systems rather than by anything stored on your device — a cart is not a reservation, and an item still in it when the weekend closes returns to its normal price. A crossed-out “was” price is the lowest price that listing actually carried in the 30 days before the sale, calculated by ShopPepe from its own price records.

Your safety. Services often happen in hostel rooms, homes and other private spaces. Agree the price and the time before any work starts, meet somewhere you are comfortable for a first booking, and tell someone where you will be. Do not send full payment before work you have not seen. Report anyone who behaves unsafely, and, if you are in danger, contact the police first and ShopPepe afterwards.

4. Seller and provider terms

Campus Weekend. Entering a listing in a weekend sale is a commitment to sell at that price, to everyone, for the whole window, while your stock lasts. You set the sale price; you do not set the price it is compared against. ShopPepe calculates that from the prices your listing has actually carried over the previous 30 days, and refuses a sale price that is not genuinely lower or that does not clear the minimum discount. Raising a price before a sale in order to advertise a larger discount is a prohibited practice under section 6 and may cost you your account. You may withdraw a listing from a sale at any time, but orders already placed stand at the price they were placed at. ShopPepe may remove any listing from a sale, or call off a sale entirely, at its discretion. Prices return to normal automatically when the window closes; nothing is charged for taking part.

Sellers and service providers must pass ShopPepe’s application and approval process before using seller tools. ShopPepe may request identity, campus, business, qualification, or product evidence and may reject, suspend, or re-review an application where reasonably required for safety or compliance.

• Only list goods you are legally permitted and able to sell, and only offer work you are competent, equipped and legally permitted to do.
• Use truthful descriptions, original or authorised images and videos, accurate prices, stock, variants, condition, pickup or delivery terms, and contact details.
• Do not manipulate reviews, promotions, analytics, availability, or order status.
• Do not inflate your own traffic or Activity Score, or distort another shop’s, through artificial clicks, automated visits, repeatedly scanning your own QR code, incentivised traffic that is not a genuine buyer, or any similar method.
• Protect buyer data and use it only for fulfilment, support, fraud prevention, and legal duties—not unrelated marketing.
• Handle orders, complaints, returns, taxes, permits, consumer obligations, and product safety responsibly.
• Pay any clearly disclosed seller subscription or promotion fee. Manual M-Pesa references remain pending until verified; never submit a false payment code.

New or edited listings may require admin approval. Approval can be withdrawn if a listing becomes inaccurate, unsafe, prohibited, or unlawful.

Services. A service listing must describe work you personally do or have the people and equipment to deliver. State honestly how it is priced (a fixed price, a starting price, or a price per hour, session, person, item, page, kilo or day), where it happens, roughly how long it takes, how much notice you need and the area you cover. Photos and videos must be of your own work, or work you have permission to show.

• Answer booking requests promptly, and accept only what you can actually do on the day requested.
• Turn up on time, or tell the buyer as early as possible if you cannot. Repeated no-shows can end your access.
• Confirm the final price before starting. Any deposit must be reasonable, disclosed before booking, and refunded if you are the one who cancels.
• Hold any licence, permit, insurance or qualification the law requires for the work, and do not present yourself as qualified when you are not.
• Respect the buyer’s home, hostel room, belongings and privacy. Do not record or photograph anyone, or their space, without their permission.
• Changing a listing between a product and a service sends it back for review, because it changes what buyers are being promised.

Bookings are requests: ShopPepe does not schedule your day, hold a diary, guarantee that a buyer will show up, or pay you. A service listing holds no stock, so it can never be “sold out” — decline or cancel a booking you cannot take rather than leaving a buyer waiting.

Product videos. A listing may include one video of up to 20 seconds, and it must show the item actually being sold. Before upload, ShopPepe prepares the video on your device — keeping at most the first 20 seconds and compressing it — and adding or changing a video sends the listing back for review. A video keeps its sound unless you switch the sound off. Do not include other people, or their voices, without their permission; anyone’s personal or contact details; music or other audio you do not have the rights to use; or anything prohibited in section 6. Each shop may keep up to 20 product videos. ShopPepe may remove a video, or the listing, if it breaks these terms.

Shop link. Each approved shop gets a permanent web address built from its shop name. The address stays the same if the shop is later renamed, so links already shared, printed, or turned into a QR code keep working. ShopPepe may change an address where it is misleading, infringing, or conflicts with a reserved name.

Activity Score and homepage placement. Homepage rotation is earned, not included. Each approved shop is scored out of 100 on its own recent activity — listings added or refreshed, link visitors, orders, how promptly orders are moved out of pending, and whether shop details are kept current. A shop scoring below 25 is treated as dormant and is not shown in homepage rotation or the seller spotlight. A dormant shop remains fully open for business: it stays in category browsing and search, and its own link, QR code, and product pages keep working exactly as before. Every input to the score, and what to do to raise it, is shown in the seller dashboard. Scores and thresholds may be adjusted as the marketplace grows; a seller who believes their score is wrong may ask us to review it.

ShopPepe may grant complimentary, trial, or discounted subscription access. Each grant applies only for the period and features shown to the seller and does not create an ongoing entitlement after that period ends.

5. Payments and fulfilment

Placing an order or a booking does not itself transfer buyer funds. Unless checkout expressly states that ShopPepe is processing payment, the buyer and the seller or provider arrange payment directly using the method selected at checkout. ShopPepe does not hold buyer funds and never takes a deposit on anyone’s behalf. Never share a PIN, password, one-time code, or full payment credential, and confirm the recipient before paying.

For services, pay when the work is done unless you have agreed a deposit in advance. A deposit is a matter between the buyer and the provider: it must be disclosed before the booking, must be reasonable, and should be returned if the provider cancels or does not arrive.

Seller subscriptions and promotions may be paid through M-Pesa STK Push or an approved manual-verification process. Access activates only after ShopPepe receives a valid payment confirmation. Fees are refundable only where required by law or the applicable plan terms.

Paid product, shop, homepage, or category placement is labelled “Promoted”. A promoted label means the seller paid for placement; it is not a guarantee of quality, popularity, availability, or suitability.

What a plan does and does not buy. A paid plan provides shop tools, unlimited listings, featured boosts, and, on the higher tiers, the verified badge, reach analytics, and priority ordering above other active shops. It does not buy exemption from the Activity Score: a dormant shop is left out of homepage rotation on every plan, including the free trial. Every paid tier shares the same Activity threshold for homepage rotation, so moving to a more expensive plan never reduces a shop’s visibility. Plan prices, inclusions, and thresholds may change on notice; a change never applies retroactively to a period already paid for.

6. Prohibited products, services and conduct

You may not use ShopPepe for illegal, stolen, counterfeit, dangerous, recalled, regulated-without-authorisation, sexually exploitative, hateful, fraudulent, or rights-infringing goods or activity. Malware, scraping that harms the service, credential theft, unauthorised access, security testing without written permission, harassment, spam, and attempts to bypass access controls are prohibited.

Misleading prices. Raising a listing’s price so that a later discount looks larger, advertising a “was” price the listing never carried, or entering a sale with stock you do not have, are prohibited. ShopPepe calculates reference prices from its own records and may remove listings, sales or accounts over this.

Services that may never be listed here, whatever they are called:

• Academic dishonesty. Writing, sitting or submitting someone else’s assignment, CAT, exam, project, thesis or online class, or selling exam material. Tutoring, revision help, typing, formatting, printing, binding and proofreading a person’s own work are all welcome; doing graded work for them is not.
• Sexual services of any kind, and anything offered as a cover for them, including massage or “companionship” listings intended that way.
• Health and medical work without the licence the law requires — treatment, prescriptions, injections, dentistry, abortion services, cosmetic procedures that break the skin, or dispensing medicines.
• Financial and legal services that need a licence you do not hold: lending, betting or gambling assistance, forex or crypto signals, “investment” schemes, pyramid or referral-chain recruitment, and impersonating an advocate or a licensed professional.
• Hacking and account work: unlocking devices that are not yours, recovering or accessing other people’s accounts, bypassing verification, buying or selling accounts, or spying on anyone.
• False documents: certificates, transcripts, identity documents, licences, receipts, letters or reviews made to deceive.
• House-hunting or job-placement fees taken for listings, rooms or jobs that do not exist or that you cannot actually provide.
• Work you cannot lawfully do — including transport or delivery requiring a licence or insurance you do not have, and electrical, gas or structural work requiring certification.

Offering any of these can have the listing removed and the account suspended, and may be reported where the law requires it.

7. Content and intellectual property

You retain ownership of content you submit. You grant ShopPepe a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt for display, and show that content only as needed to operate, secure, promote, and improve the marketplace. You confirm that you have the rights needed to grant this licence.

The ShopPepe name, design, software, and original platform content may not be copied or exploited without permission, except as allowed by law.

Reporting content that is not the seller’s to use. If a listing uses your photo, your work, your brand or your likeness without permission, tell us through Contact support and include: what was used, where it is on ShopPepe (the link), who you are and how to reach you, proof that the right is yours, and a statement that you believe the use is unauthorised. We aim to look at every report within 5 working days. Where a report is made out we remove or hide the content and tell the seller why; where it is not, we say so. A seller may reply with evidence of their own right to use it, and we may restore the content if that reply stands up. Sellers who repeatedly post other people’s content lose their account. This is how to reach us first; it does not remove anyone’s right to go to court.

8. Moderation, suspension, and termination

We may remove content, limit features, suspend, or close accounts where we reasonably believe these terms, law, safety, payment integrity, or another person’s rights are at risk. We may preserve evidence and cooperate with lawful investigations. You may stop using the service and request account deletion, subject to records we must retain.

9. Availability and liability

We aim to keep ShopPepe accurate and available, but the service may experience errors, maintenance, outages, or third-party failures. To the extent permitted by law, ShopPepe is not liable for indirect or consequential loss, seller conduct, external payments, off-platform communications, or products supplied by independent sellers.

Nothing in these terms excludes liability or consumer rights that Kenyan law does not permit us to exclude. Each user remains responsible for their own fraud, breach, negligence, unlawful conduct, and infringement.

10. Decision-making, dissolution, and winding up

ShopPepe’s appointed management makes day-to-day decisions about pricing structures, promotions, product standards, moderation, and operations. Owner-level decisions are made by a simple majority of ownership interests. A voluntary dissolution, sale of substantially all platform assets, or material change to ownership rights requires written approval from all owners unless a binding ownership agreement lawfully provides otherwise. Buyers and sellers do not receive ownership or voting rights by using ShopPepe.

If ShopPepe closes, is dissolved, or becomes insolvent, we will provide reasonable notice through the website, email, or WhatsApp where law and circumstances allow.

• Buyers: orders already placed should be completed directly with the seller wherever possible. ShopPepe is not responsible for fulfilling orders once operations have ceased.
• Sellers: unused prepaid subscription or promotion periods will be settled according to applicable law, the active plan terms, and any valid creditor process. Sellers should keep independent records of products, customers, orders, and payments.
• Data: your information continues to be handled under the Privacy Policy; where feasible, we will provide a reasonable window to request an export of your own data before it is deleted.

On winding up, ShopPepe’s available funds and assets will first settle valid employee, tax, supplier, customer, creditor, and legal obligations in the order required by Kenyan law. ShopPepe does not own or hold seller inventory; each seller remains responsible for their stock. After liabilities and winding-up costs are settled, remaining owner capital and assets are distributed according to ownership interests and any binding ownership agreement.

11. Changes, governing law, and disputes

We may update these terms and will publish the new effective date. For a material change, a signed-in user must review and accept the updated terms and Privacy Policy before continuing to use the marketplace; the version you last accepted is recorded against your account. Kenyan law governs these terms. Please contact support first so we can try to resolve a dispute informally; unresolved disputes may be brought before a court or other competent body in Kenya.

12. Contact

Email support@shoppepe.co.ke, WhatsApp +254 702 709 395, or use the support form.