FAQ

ShopPepe is a campus-powered marketplace where buyers discover affordable products from trusted student sellers, small entrepreneurs, and verified campus shops.

Browse products, filter by category or shop, add items to your cart, then open the cart page to enter your contact and delivery details.

Create an account, open the seller application page, submit your shop details, campus information, socials, and seller photo, then wait for admin approval.

Admins review seller applications first. Approved sellers can create a shop, and shops also need approval before products can be listed publicly.

Yes. Product filters include university and campus when the seller has added that information to their shop profile.

The current checkout supports payment method selection such as cash on delivery, M-Pesa, or card. Final payment arrangements are confirmed through the seller or store process.

During checkout, add your pickup point or delivery notes. Sellers use those details to coordinate delivery or campus pickup.

Sellers apply before selling, admins approve seller accounts, and shop profiles are reviewed before public products appear.

Unsafe, illegal, counterfeit, stolen, adult, weapon-related, or misleading listings are not allowed. Products now go through review before public display.

Use the contact form on the help page, email ShopPepe26@gmail.com, or WhatsApp +254 702 709 395 with the seller name, product name, and a short explanation of the issue.

Refunds and returns are sorted by each store owner because every shop manages its own products and customer agreements. Contact the seller first, then reach Pepe support if you need help following up.