Need help?
Support Centre
Everything a shopper needs before buying from ShopPepe.
How do I order?
Add products to your cart, open the cart page, enter your contact details and place the order.
How do I book a service?
Open Services, pick what you need, then tap Book and choose a day and a time of day. Place it from your cart like any order — the provider confirms the exact time and the final price with you on WhatsApp. Agree the price before any work starts, and pay when it is done unless you have both agreed a deposit.
Do you accept returns?
Refunds and returns are sorted by each store owner. Contact the seller first, then contact Pepe support if you need help following up.
How do I contact support?
Email support@shoppepe.co.ke or WhatsApp +254 702 709 395.
Who manages products?
Sellers add products, but admins review listings before they appear publicly.
Contact us
Talk to Pepe support
Send product reports, seller issues, order questions, or seller application questions here.